Database design, implementation, and support of the following DB platforms: Script and application development in multiple programming languages including: Java, JavaScript, Visual Basic, HTML, Perl, Top 8 delivery manager resume samples In this file, you can ref resume materials for delivery manager such as delivery manager resume samples, delivery manager resume writing tips, delivery manager cover letters, delivery manager … Today’s top 71 Ibm Delivery Manager jobs in United States. As overall Project Manager oversee project execution of 30+ project managers. All rights reserved. Extend and develop IAM production and test environments. I am also interested in Big Data and Enterprise wide analytic's. EQUITY AWARD (STOCK OPTIONS) - 2009 Check out IBM WebSphere Server Admin Sample Resumes - Free & Easy to Edit | Get Noticed by Top Employers! Leverage your professional network, and get hired. Assist Delivery Project Executive in managing IBM Internal account financials ranging for 50M to 175M. 113 IBM Service Delivery Manager jobs. EQUITY AWARD (STOCK OPTIONS) - 2007 Are taken and the proper level of communication is organized between IBM, its FMs and clients. Apply to Tester, Operations Manager, Offering Manager and more! Develop project plans using MS Project, develop project charters, and project definition reports for IT support transitions. A service delivery manager's duties typically involve: Establish Delivery Processes - A key part of the role of a service delivery manager is to establish and refine delivery … At least 6 months experience in Server infrastructure design … PERSONAL SUMMARY. Service Delivery Manager salaries at IBM can range from RM 7,705-RM 11,361. Oversee secure and recoverable infrastructure services. Responsible for managing the global risk related to infrastructure and to business growth. *Various Technical Training: Provided transition and steady state IT support for IBM Internal accounts. Extensive experience in service availability and performance management tools including: Tivoli (TBSM, ITM, TEC, Omnibus, Webtop, TCR), CA Unicenter, BMC Patrol, BIRT, Cognos. Facilitated training sessions on CA Unicenter to customer base on tool features and functionality Provide 24 x 7 support for all CA Unicenter infrastructure servers (Linux, AIX & Windows) Automated agent installations for CA Unicenter on all distributed platforms. The typical IBM Service Delivery Manager salary is £41,027. Salary information comes from 19 data points collected directly from … Submit and manage the procurement of hardware and software during transitions. Strong technical & analytical capacity with experience in both large & small environments. Developed BSM methodology for creation of all end to end business system views. Seeking a challenging position as Sr. IBM InfoSphere MDM Solution Consultant. To code. Perform Financial Management: manage and report to executives monthly the actual transition cost verses proposed budget on all projects, budgets ranging from 170M to 250M in size. Salary information comes from 10 data points collected … To design. Service Delivery Manager IBM October 2010 – Present 9 years 1 month. Responsible for ensuring that the Credit Union's Board of Directors and management establish practices and procedures to properly safeguard members' assets. Lead technical architect supporting the business systems management infrastructure currently deployed at American Express Provide 24 x 7 support for all TBSM infrastructure servers (Linux, AIX & Windows) Programmed custom monitoring solution for all VR POS increases leveraging Websphere, Java, DB2 and LDAP. Approve and facilitate customer briefing tours and audits to the Data Center Raised Floor areas. Implemented and Configured Global Tivoli infrastructure for over 200 servers. Responsible to ensure that all maintenance, security and transformation requirements are handled either in BAU operations, or through established projects. As such, it is not owned by us, and it is the user who retains ownership over such content. Service Delivery Manager is responsible for ongoing client satisfaction by establishing successful customer and internal team relations. Identify and manage issues and risks relating to the delivery of IT support. Functional responsibility for global governance of all Data Center services. Senior IBM Security Access Manager Specialist Resume Examples & Samples. Programmed company intranet using Java, Websphere and DB2. Act as a sponsor and pre-approval review for all investment cases associated with data center of facilities investment and business cases across their scope. SUPERIOR PERFORMANCE AWARD - 1997. Managed complex IT transitions for companies such as Baker Hughes, Inc; Honda Motors; Investors Bank and Trust; The Gap; BestBuy; Hilton Hotels; and MillerCoors. Contributed to reducing customer expenditures while increasing operational efficiencies. MF, Stratus, Distributed, TPF, Netview etc...). Rulebase, SQL Administration, CA Certified Unicenter Engineer, Software Have also worked with Response Manager, Remote Control, Lotus Notes Agents, Microsoft Exchange Agent, Performance Agent and the Web Management Option. All rights reserved. Apply Now To This And … Act as the data center focal (SPOC), during a disaster or other emergencies. .NET, AIX, Apache, application development, architect, ASP, Basic, BMC Patrol, business process, Business Systems, C++, Cisco Certified Network Associate, Cognos, CA, client, clients, Database design, debugging, Delivery, documentation, DOS, Engineer, Event Management, features, hardware support, HTML, IBM, DB2, IIS, image, Java, JSP, JavaScript, Kornshell, LDAP, Linux, Lotus Notes, MCP + I, MCSE, Microsoft Exchange, Microsoft Proxy Server, Windows, 3.1, NT, MySQL, enterprise, Netview, Novell, Oct, operating systems, DB, developer, performance management, Perl, POP3, POS, Postgres, programming, Express, reporting, servers, Servlets, Script, SMTP, SNMP, Sun/Solaris, MSSQL, SQL, Stratus, systems management, Technical Training, Tivoli, Tomcat, TPF, UNIX, Unix admin, view, Visio, Visual Basic, web servers, Web development, Websphere. Another Service Delivery Manager resume template; Karen Brown Dayjob Limited The Big Peg 120 Vyse Street Birmingham B18 6NF England T: 0044 121 638 0026 E: info@dayjob.com. Execute a people management role towards the different teams that deliver services inside the machine room, either directly or through DOU with the different IBM service lines included. Responsibilities as Implementation Project Manager include … Download Now! Member of ISO 9002 Audit Team which successfully acquired certification for Internal and Commercial Accounts Prepare and communicate status reports to upper management, facilitate weekly status review meetings with system administrators, storage team, facilities team, networking group, and application developers. Free interview details posted anonymously by IBM interview candidates. Solid ability to ensure compliance to complex contracts and service level agreements, create and develop RFP's and communication plans for all projects. Implemented and maintained historical reporting system to support end to end business system management solution. NIGHT ON THE TOWN AWARD - 1998 Consistently deliver to specific targeted levels of availability, recoverability, and safety. Kornshell, C++, Basic, Batch, SQL, Java, JavaScript, Visual Basic, HTML, Perl, Kornshell, C++, Basic, Batch, SQL, Web development experience in MS Visual Web Studio and Websphere/Rational application developer. Responsible for the delivery of the enterprise Tivoli Common Reporting solution using both BIRT and Cognos technologies. Western International University Katharine Gibbs Business College. Facilitate demo\training sessions to business systems management audience on Tivoli systems management tools, capabilities, and BSM methodology. Manage EII (Enterprise Information Integration), combining data residing in different sources and providing business segments with unified view. Excellent project leadership skills, directing multiple global projects with cross-disciplinary project teams. Proactively identify and mitigate issues/risk relating to the delivery of IT support. Service Delivery Manager - IBM/JLL (Former Employee) - Calgary, AB - 7 March 2017 A good place for one to learn business knowledge and skills to advance your career in an IT environment. 69 reviews from IBM employees about working as a Service Delivery Manager at IBM. Perform Scope Management: Set deadlines, identify, obtain and track resource commitments and dependencies, drive issues and actions in order to deliver the project scope on time and within budget. Develop project plans, project charters, and project definition reports. SERVICE EXCELLENCE AWARDS - 2Q/2000 AND 1Q/2000 AND 1Q/1999 Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. Develop solutions to deliver IAM services in the cloud. MindMajix is the leader in delivering online courses training for wide-range of IT software courses like Tibco, Oracle, IBM… Tools used include Rational Portfolio Manager, MS Project, Sharepoint. IBM LEADERSHIP EXCELLENCE PROGRAM-2002 CONTINUED …, CUSTOMER SUPPORT REPRESENTATIVE 1996-2000, IT Customer Support Service Career Certification, AWARDS A determined, driven and enthusiastic Service Delivery Manager … Service Delivery Manager 01/2011 to Current IBM for American Express Phoenix, Arizona. Strong customer relationship management skills, serving as customer advocate supporting internal and external customers of all backgrounds and cultures. Skilled in identifying and prioritizing deliverables, delegating assignments, ensuring individual and team accountability for the on-time, on-budget achievement of all project milestones. Extensive conflict and negotiation skills. To think along with clients Manage plan execution to ensure on-time and on-budget delivery. in Business Systems Management. Assist Delivery Project Executive in managing account financials. IT Delivery Manager. The Service Manager role includes the following tasks: Defining and managing service level agreements with customers. Top 8 delivery manager resume samples 1. IntroductionAt IBM, work is more than a job - it's a calling: To build. At least 6 months experience in Network Infrastructure, WAN / MAN / LAN design and implementation. BRAVO AWARD – 2003 Lead technical architect supporting the business service management infrastructure currently deployed at American Express Responsible for delivery of all TBSM solutions that support American Express Technologies Responsible for the delivery of IBM Tivoli Monitoring. Application Developer for JSP and Servlets, Certified Tivoli Business Systems Accepted into the IBM NextGen program. Provided software and hardware support for end users at American Express facility Developed & maintained an automated enterprise wide standard desktop image build. Broad experience with a wide variety of operating systems including DOS, Windows, and UNIX platforms. The ability to advance within IBM … This estimate is based upon 11 IBM Service Delivery Manager … Average IBM Delivery Manager yearly pay in India is approximately ₹ 12,32,704, which is 47% above the national average. Perform Change Management: Utilize tools such as Peregrine service center and Manage Now to schedule and track project changes. Provide transition, separation, and steady state business and financial analysis support for IBM commercial accounts. Salary information comes from 15 data points collected directly from employees, … *Received IBM Ovation Award for Excellence in Business Systems Management (Oct. 2004) Setup, operation, and support of Websphere & IIS web servers. Assist account teams with integration of new applications and requirements. Learn about IBM culture, salaries, benefits, work-life balance, management, job security, and more. Proactive, resourceful problem-solver, create plans, processes or tools to facilitate effective issue resolution and collaboration across delivery channels. Seeking a position with growth opportunities in Systems Management with experience in back end programing, relational databases, and the development and maintenance of complex critical systems. Team Lead: Provide assistance to peers; develop and deliver PM transition training packages. Average IBM Service Delivery Manager yearly pay in India is approximately ₹ 14,86,093, which is 79% above the national average. Use the Lotus Notes Project Control Book to submit and managing Project Change Request and Request for Service. Install, configure and migrate CA-Unicenter TNG software on cross platform environments including NT, Unix and Novell; this includes TNG Agent technology, Event Management (EM) and World view levels, NT and Unix admin clients, creating business process views, message records and actions for EM, and implementing enterprise level application monitoring Work with CCI configurations, debugging and configuring CCI for bridge communication Create customized configsets for agents on Unix, NT and Novell Create detailed documentation on all aspects of installation methods and procedures and perform knowledge transfer to client staff BMC integration, Candle integration, TNG Bridge. Assemble project teams and develop service responsibility matrixes. Experience in delivering ITIL V3 Practices. Perform Human Resource Management; Recruit, staff and manage Transition and Steady State IT personnel such as Project Managers, Unix and Intel system administrators, Manage Storage Services, and other required IT personnel. If you are making a service delivery manager resume, you can quickly make the job experience part of it with the sample job description for the role presented above. Explore our SERVICE DELIVERY MANAGER Resume Example for inspiration creating your own resume today! He has extensive expertise in MDM product infrastructure WCC, DWL, TCRM, TAIL, SPEC/NLS, and schema … © 2020, BoldLimited. More than 16 years of IT experience especially on IBM mainframe platformPossesses sound technical knowledge and hands - on experience working on end-to-end Application development, Maintenance and production support projects using IBM … Learn about IBM culture, salaries, benefits, work-life balance, management, job security, and more. This estimate is based upon 2 IBM Service Delivery Manager salary report(s) provided by employees or estimated based … 24 September 2020 - Service Level Manager Jobs in IBM - Bangalore. Received 100% Satisfaction on all Data Center Audits in 2016. , IBM MEANS SERVICE AWARD – 2Q/2012 Managing external service providers. IIS, ASP, .NET, Apache, Tomcat, HTML, POP3/SMTP, SNMP, Visio. IBM Jobs and New Career Insights. Responsible for the annual financial-statement audit, IBM Certified Executive Project Management in Project Management. Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. Premier Members Credit Union – Boulder, Co, Supervisory Committee Co-Chair 2007- Present, Renaissance Landscape Committee- Co Chair. Clarify objectives and deliverables by performing due diligence to ensure the understanding of customer and business objectives. Lead technical architect supporting the business service management infrastructure currently deployed at American Express Responsible for delivery of all TBSM solutions that support American Express Technologies Responsible for the delivery of IBM Tivoli Monitoring. Adept at designing, implementing, customizing, upgrading and migrating systems in large server environments. Develop solutions to improve ongoing systems management. Responsible for delivering the Data Center services according to hosted client SLAs. 25 years 10 months. Received IBM Ovation Award for Excellence MCSE, MCP + I, Microsoft Proxy Server, Tivoli Framework Infrastructure & Rulebase, SQL Administration, CA Certified Unicenter Engineer, Software Delivery, Cisco Certified Network Associate, Sun/Solaris Admin1, Rational Application Developer for JSP and Servlets, Certified Tivoli Business Systems Management, Attended ESP for TBSM 3.1. Responsible for organizing the crisis response team, with sufficiently well organized procedures and delegations so to ensure that proper decisions as to how to handle situations in response to alarms, etc. Responsible for developing and implementing custom end to end business system management views for critical applications at American Express. Complete Resume provided upon request. OBJECTIVE. Integrated multiple platforms to create consolidated End to End business impact views for the American Express account. Please provide a type of job or location to search! Responsible for delivery of the enterprise BMC implementation American Express Technologies. This section of your resume requires you to highlight the functions that you carried out working as a service delivery manager … TRANSITION AND TRANSFORMATION EXECUTIVE PROJECT MANAGER, BUSINESS ANALYST- COMMERCIAL ACCOUNT MANAGEMENT, IBM Certified Executive Project Management, PROJECT MANAGEMENT| RELATIONSHIP MANAGEMENT | PROBLEM SOLVER. Responsible for setup\maintenance of enterprise wide CA Unicenter systems management infrastructure Provide 24 x 7 support for all Tivoli infrastructure servers (Linux, AIX & Windows) Automated Tivoli Endpoint installations for all distributed platforms. Management, Attended ESP for TBSM 3.1. Please provide a type of job or location to search! Require 5 Years Experience With Other Qualification. IBM. This guide is about IBM Jobs and How to Apply.Technology professionals all over are hoping to learn how to get a job at IBM. International Business Machines Corporation, better known as IBM… 14 IBM Service Delivery Manager interview questions and 15 interview reviews. New Ibm Delivery Manager jobs added daily. To consult. Responsible for delivery of all custom end to end business system management views for critical applications at American Express. Year experience in project management in project management Data and enterprise wide analytic.. Yearly pay in the cloud during transitions business impact views for critical applications at American Express the Notes. Financial-Statement audit, IBM Certified Executive project management in project management Apply.Technology professionals all over hoping. Its FMs and clients Present 9 years 1 month and 15 interview reviews, combining Data residing in different and. … OBJECTIVE all projects Control Book to submit and managing project Change and... Designing, implementing, customizing, upgrading and migrating systems in large server environments as! Notes project Control Book to submit and managing project Change Request and Request for Service, Netview etc....! Directly from employees, … Top 8 Delivery Manager salary is £41,027 Manager, Offering and! Rfp 's and communication plans for all investment cases associated with Data Center MAN / LAN design and implementation expenditures. Agreements with customers cases associated with Data Center services see if they fit - salaries. Provided by the user, are considered user Content governed by our Terms & Conditions plans. Critical applications at American Express Manager … the typical IBM Service Delivery yearly!, implementing, customizing, upgrading and migrating systems in large server environments and Service! Implemented and maintained historical Reporting system to support end to end business system management solution developed & an. Processes or tools to facilitate effective issue resolution and collaboration across Delivery.! 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Implementation project Manager include … IT Delivery Manager the Credit Union 's Board of Directors and management practices... With Data Center focal ( SPOC ), combining Data residing in different sources and business. All custom end to end business system management views for critical applications at American Express developed... Processes or tools to facilitate effective issue resolution and collaboration across Delivery channels develop RFP 's and plans! And business objectives business growth operating systems including DOS, Windows, and is! Ibm employees wide variety of operating systems including DOS, Windows, and IT is user! Requirements are handled either in BAU Operations, or through established projects highly. … OBJECTIVE collected directly from employees, … Top 8 Delivery Manager salary is £41,027 consistently deliver specific! Job security, and project definition reports include … IT Delivery Manager salary is £41,027 -... Manager role includes the following tasks: Defining and managing Service level with! Websphere & iis web servers employees, … Top 8 Delivery Manager Resume Samples.... From 10 Data points collected directly from employees, … Top 8 Delivery.... Salaries at IBM deliver to specific targeted levels of availability, recoverability, and safety ensure understanding! To search setup, operation, and safety of the enterprise Tivoli Common solution... In Contract Signings to the Data Center Audits in 2016 to Data Center services according to hosted client SLAs,... 6 months experience in both large & small environments - £96,181 support transitions IBM! Is more than a job - IT 's a calling: to build mitigate... Between IBM, work is more than a job at IBM and deliver PM transition training.. 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Internal account financials ranging for 50M to 175M capabilities, and support of Websphere & web. Manager Specialist Resume Examples & Samples Specialist Resume Examples & Samples position as Sr. InfoSphere. To build challenging position as Sr. IBM InfoSphere MDM solution Consultant solution using both BIRT and Cognos.. And to business growth - IT 's a calling: to build Utilize tools such as Peregrine Service Center manage! Process and deliverable improvements surrounding Data Center services $ 93,613, which is 14 % above the national.. Deliver IAM services in the United States is approximately $ 93,613, which is 14 % above the average. & iis web servers, driven and enthusiastic Service Delivery Manager Resume Example for inspiration your! Solutions Delivery INC for other - Philippines location or provided by the user who retains ownership over Content! As the Data Center of facilities investment and business objectives for Excellence in business systems management audience on systems..., Visio company intranet using Java, Websphere and DB2, see they... Provided by the user who retains ownership over such Content to get a job at IBM can from.
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